Infor Customer Support bags Confirmit ACE award for the fifth time

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Infor’s commitment to outstanding customer support has been validated for the fifth time by the Confirmit ACE (Achievement in Customer Excellence) Award. The award recognizes customer-focused companies that demonstrate exceptional use of feedback processes to improve operations, client experience, and revenue growth.


Forty-five organizations have earned Confirmit’s recognition and Charles Phillips’ Infor rises from the roster as one of the multi-year winners of the ACE award. For five consecutive years, Infor has proven not only its effectiveness in the application of feedback processes to generate positive results, but also the level of importance it places on providing customers with highly customized and proactive services and products.

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Henning Hansen, president and CEO of Confirmit, describes Infor as a customer excellence leader that clearly understands the criticality of customer feedback in helping businesses in competitive industries satisfy and retain customers and in enforcing business change.


Infor is able to live out such image through the Xtreme Support program, which functions as a hard-working dynamic hub connecting the company to its customers. Born out of Charles Phillips’ commitment to software excellence, the program leverages its four key characteristics—specialized, personalized, proactive, and accountable—to go further beyond reactive problem resolution and software upgrades.

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Infor understands that speed and quality of information are of the essence in resolving issues. Xtreme Support is built to promptly respond to customers’ issues with information based from Infor’s proven industry knowledge and expertise.


Infor delivers proactive incident support and resolution to its customers 24 hours, seven days a week. Visit this website to learn more about Xtreme Support.

Infor announces agreement to buy learning technologies provider CERTPOINT

Infor, the world’s third largest provider of enterprise technologies and services, and CERTPOINT Systems Inc., a global leader in learning technologies, come together to set the bar on innovating Human Capital Management (HCM) technologies.

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Appearing to be an amalgamation like no other, the agreement allows Infor to leverage the power of learning management systems as a major component of its HCM suite. With the newly integrated HCM solution, companies can educate and train their employees, partners, and customers using innovative educational platforms. The learning management solutions were engineered by the UAE-based Centre of Excellence for Applied Research and Training (CERT) and Vuepoint, which joined together in 2007 to create CERTPOINT, a global enterprise dedicated to helping employees “manage their own personal learning and development using both formal and informal learning.”

Ara Ohanian, CERTPOINT’s chief executive officer, is optimistic of the sell-out, implying that the companies’ combined strengths and culture of innovation and business impact make for a solid foundation for crafting top-of-the-line HCM technology that helps companies transform knowledge into tangible business outcomes and reach breakthrough performance.

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The acquisition of CERTPOINT is a provocation that Infor intends to be “atop the leaderboard of SaaS Enterprise HCM solution providers” under the leadership of software maker extraordinaire Charles Phillips.


HCM growth is foremost on Charles Phillips’s agenda as Infor’s CEO. Visit this Facebook page to know how HCM technologies can improve companies’ operational capabilities.

Cyber warfare from the point of view of sophisticated software engineering

Apparently, not all software engineers are preoccupied with the creation of value-enhancing and globally competitive software. Programming sophistication could be commuted to more nefarious ends, and it has become an international phenomenon with large-scale repercussions.

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An investigative report from The Economist describes how cyber-warfare has reached the annals of mainstream politics, not just in the United States but in states with which it is in loggerheads. Since 9/11, cyberterrorism has been a concern in countries with sophisticated intelligence units, and it is no secret that their defense programs have tactically migrated both defensive and offensive measures online.

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The scale of cyber-attacks and warfare is massive, or at least, imagined to be. The dark side of the billion-dollar software industry profits from veritable information theft, sometimes for business and sometimes for state use. Classified data from intelligence units are used to deploy traumatizing attacks with real casualties. Big businesses are hacked for their R&D secrets. And a very real and yet virtual trade in information exists over the Web, one that requires an insider’s knowledge of the labyrinth of programming language that gets the profitable goods.

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Accusations on the role of software engineers in spreading worldwide terror mostly issue from Western countries. China and Russia are depicted with armies of computer-savvy havoc-wreakers threatening apocalypse by the mouse click. But any country used as a home base for producing some of the most sophisticated software in the world should know whether such scenarios are hysteria or not.

Enterprise software solutions are part of the growing industry of software engineered for business purposes. Get acquainted with Infor, one of the leading providers of enterprise software. Headed by CEO Charles Phillips, it boasts one of the fastest growths in the sector.