Infor Customer Support bags Confirmit ACE award for the fifth time

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Infor’s commitment to outstanding customer support has been validated for the fifth time by the Confirmit ACE (Achievement in Customer Excellence) Award. The award recognizes customer-focused companies that demonstrate exceptional use of feedback processes to improve operations, client experience, and revenue growth.


Forty-five organizations have earned Confirmit’s recognition and Charles Phillips’ Infor rises from the roster as one of the multi-year winners of the ACE award. For five consecutive years, Infor has proven not only its effectiveness in the application of feedback processes to generate positive results, but also the level of importance it places on providing customers with highly customized and proactive services and products.

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Henning Hansen, president and CEO of Confirmit, describes Infor as a customer excellence leader that clearly understands the criticality of customer feedback in helping businesses in competitive industries satisfy and retain customers and in enforcing business change.


Infor is able to live out such image through the Xtreme Support program, which functions as a hard-working dynamic hub connecting the company to its customers. Born out of Charles Phillips’ commitment to software excellence, the program leverages its four key characteristics—specialized, personalized, proactive, and accountable—to go further beyond reactive problem resolution and software upgrades.

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Infor understands that speed and quality of information are of the essence in resolving issues. Xtreme Support is built to promptly respond to customers’ issues with information based from Infor’s proven industry knowledge and expertise.


Infor delivers proactive incident support and resolution to its customers 24 hours, seven days a week. Visit this website to learn more about Xtreme Support.

In fashion: How Infor’s business software applications are helping the fashion industry

Trends come and go, especially when it comes to fashion. Last year, perspex shoes and peplum skirts made waves; this year, fancy boat shoes and chambray shirts are flocking boutiques. Clothing and footwear manufacturers are trying to catch up with the constantly changing market demands, and to aid them in creating and getting their products to the market is Infor Fashion.

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It may seem like a world of glitz and glamor, but fashion is serious business that involves a very complex supply chain. A suite of software products specifically designed for companies producing style-based products, Infor Fashion helps fashion houses manufacture more products and deliver them to the market quicker than their competitors. Created by professionals with decades of experience in the industry of apparel-making, Infor’s business apps streamline all aspects of the supply chain – from designing and developing clothes to sourcing, producing, and distributing them. Brand owners, distributors, manufacturers, and retailers all benefit from this software suite.

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 With the help of Infor Fashion, business processes become:

• Organized. Through role-based dashboards, companies can do business on a single screen – there’s only one place to go to for all information needed.

• Mobile. Business processes continue even outside the office with the help of Infor’s mobile apps for tablets and smartphones.

• Connected. Because of Infor’s ION technology, connectivity between all the existing applications is simplified.

• Reliable. Infor Fashion offers powerful role-based reports and fashion-specific business intelligence from a single, reliable source.

• Social. Equipped with social collaboration capabilities, Infor Fashion lets a company’s employees work in a community of shared interests, allowing them to collaborate more effectively.

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Over 1,100 apparel and footwear companies are enjoying the benefits of using Infor’s products. With Infor Fashion, creating trendy fashion pieces has never been easier and faster.

Under the leadership of Charles Phillips, Infor’s CEO, the company continues to provide various industries, including the world of fashion, with business applications designed to unify their processes. Learn more about the Infor Fashion advantage here.

Infor announces agreement to buy learning technologies provider CERTPOINT

Infor, the world’s third largest provider of enterprise technologies and services, and CERTPOINT Systems Inc., a global leader in learning technologies, come together to set the bar on innovating Human Capital Management (HCM) technologies.

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Appearing to be an amalgamation like no other, the agreement allows Infor to leverage the power of learning management systems as a major component of its HCM suite. With the newly integrated HCM solution, companies can educate and train their employees, partners, and customers using innovative educational platforms. The learning management solutions were engineered by the UAE-based Centre of Excellence for Applied Research and Training (CERT) and Vuepoint, which joined together in 2007 to create CERTPOINT, a global enterprise dedicated to helping employees “manage their own personal learning and development using both formal and informal learning.”

Ara Ohanian, CERTPOINT’s chief executive officer, is optimistic of the sell-out, implying that the companies’ combined strengths and culture of innovation and business impact make for a solid foundation for crafting top-of-the-line HCM technology that helps companies transform knowledge into tangible business outcomes and reach breakthrough performance.

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The acquisition of CERTPOINT is a provocation that Infor intends to be “atop the leaderboard of SaaS Enterprise HCM solution providers” under the leadership of software maker extraordinaire Charles Phillips.


HCM growth is foremost on Charles Phillips’s agenda as Infor’s CEO. Visit this Facebook page to know how HCM technologies can improve companies’ operational capabilities.